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Q & A

After Sales Question:

If you encounter after-sales problems, such as not receiving the product, receiving a damaged or wrong product, we deeply apologize for the mistake, and please send an email directly to "info@knoteily.com", our professional customer service team will provide you with service as soon as possible , and discuss further compensation matters (Scroll down to the "Shopping" section for more details).

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

Shopping:

How To Buy Our Products?

The shopping process on our website is not complicated. After clicking to enter "www.knoteily.com", first select your language through the language conversion function at the top of the website. Second, find a product you like. Third, enter the product details page, select the product size and color. Click the white button "Add to cart" at the bottom of the product details page, you can add your favorite products to the shopping cart, Or click the black button "Buy it now" and you will skip the cart page and go to the checkout page directly. The fourth step is to complete the payment information, add your contact information and delivery address on the checkout page. However, due to technical limitations, the fourth step only supports English, so if you want to convert other languages, you need to use third-party translation software to complete it. Finally, we support many payment methods,such as Paypal and Credit card, and support settlement in multiple currencies (Scroll down to the "Payment" section for more details). When the payment is completed, we will send the package to you as soon as possible.

Tips: About Payment Failed

Since recent payments are very strict with regard to personal risk control, if you often fail to make successful payments, you can try to pay with another card.

What Is The Price Of Our Products?

If you are interested in our products, please enter "www.knoteily.com", each product has a clear price. The price of shirts and pants is around $26 and our store adheres to the concept of honesty. The price of our products may not be the most advantageous on the market, but we guarantee the quality of the products.

Are You A Fake Website And Will My Product Never Arrive?

Admittedly, there are many fraudulent websites selling fake goods on FB or INS, but we believe that such websites will not survive for long, because they do not conform to the business philosophy of sustainable development. Warfier is a legitimate online clothing store that makes comfortable clothes for men. We may not be the best, but we will never betray the trust of our customers.

Where To Download Our App?

We are very sorry to tell you that we currently only operate an online store and no app.

Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?

New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via New items can be sold out

rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the

best email address for reaching you when the item becomes available.

How Long Will It Take To Receive My Order?

We normally arrange delivery within 1-3 days, but some products may be temporarily out of stock because they are very popular, but do not worry please! We will arrange replenishment and delivery as soon as possible to ensure the overall delivery time within about 1-3 weeks. In addition, due to the greater impact of the global virus COVID-19 on global logistics, customs security checks have become stricter, so the actual arrival time may be slightly delayed than the expected arrival time (For more questions about logistics, please check our shipping policy).

How To Track My Order?

In general, when you place an order, you will receive an email with an order number starting with "2", you can use the order number to consult our after-sales email: “info@knoteily.com". And our professional after-sales team will help you track your order, If you do not receive the email, you can also provide us your recipient name or delivery email address so that we can locate your order.

In addition, as long as you fill in the correct email address when placing the order, after your package is dispatched, our system will send you an email with a tracking number automatically, you can track your order on "www.17track.net". 

Why Can't I Find The Logistics Track Through My Tracking Number?

Logistics information will generally be published on the Internet about 3-5 days after the logistics company collects it. If you find that your package has not been updated for 1-5 days, please rest assured, this is a normal phenomenon, and your package may be on a long-distance flight or it is undergoing strict security inspection by customs, so please wait patiently for a week. If you are still confused about this or urgently want to know the specific situation of the order, please feel free to contact our customer service email "plykinshamil@gmail.com".

What Should Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if

you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)

Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the

appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.

Why Did I Receive A Package With Some Products Missing?

As mentioned above, some products may be temporarily out of stock due to their popularity. In this case, we will split your package to ensure that the rest of your order arrives in time. Of course, we will not take such measures as a last resort, and we are very sorry for this. If you are not satisfied with our logistics service, you can discuss further logistics compensation through our customer service email.

Any Store Locations ?

We just do the business on line .

Where Do You Get Our Clothes ?

All the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.

How Do I Use A Discount Code ?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?

Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

Need To Change Something On My Order, How Can I Do That ?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

Can I Get More Information On A Product ?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

Any Catalogues That I Can Buy From ?

With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.

Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

Payment:

How Do I Pay For My Order ?

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

What Currencies Can I Use ?

There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling,Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.

Is It Safe To Use My Credit Card On The Website ?

Please don’t worry; it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

Why Might My Credit Card Be Refused ?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

Was I Charged Twice ?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

 

Above all, we are here to support you. If we haven’t answered your question above please get in touch with info@knoteily.com. Or leave a message in our facebook page, pinterest page or instagram page, we will process it promptly.

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